Privacy Policy

1. Introduction

AutiMind, Inc. ("we," "our," or "us") operates the Zserved platform, an AI-powered legal technology platform with Web3 DAO governance. This Privacy Policy explains how we collect, use, and protect your information when you use our services. By using Zserved, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, organization details)
• AI development projects and related data
• Communications with our support team
• Payment and billing information (processed securely through third-party providers)

2.2 Automatically Collected Information

• Usage analytics and performance metrics
• Device information and browser characteristics
• IP addresses and geographic location (for security and compliance)
• Cookies and similar tracking technologies

2.3 AI Training Data

We may collect aggregated, anonymized usage patterns to improve our AI models and platform performance. Your specific project data remains confidential and is never used for training without explicit consent.

3. How We Use Your Information

• Service Delivery: Providing and maintaining our AI development platform
• Customization: Personalizing your experience and optimizing performance
• Communication: Sending updates, security alerts, and support messages
• Security: Detecting and preventing fraud, abuse, and security threats
• Compliance: Meeting legal obligations and regulatory requirements
• Improvement: Enhancing our services and developing new features
• Business Operations: Processing payments and managing accounts

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Your Data

AutiMind, Inc. does not sell, rent, or trade personal information to third parties for marketing purposes.

4.2 Limited Sharing Scenarios

• Service Providers: Trusted vendors who assist in platform operations (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or government request
• Security Incidents: To protect against fraud, abuse, or security threats
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notification)
• Consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and role-based access controls
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with Cloudflare's enterprise-grade protection
• Employee training and background checks
• Incident response procedures and breach notification protocols

6. Data Retention

• Active Accounts: Data retained while your account is active and for legitimate business purposes
• Inactive Accounts: Account data may be retained for up to 3 years after last activity
• Legal Requirements: Some data may be retained longer to comply with legal obligations
• Anonymized Data: Aggregated, non-personal analytics may be retained indefinitely
• Deletion Requests: You may request data deletion subject to legal and operational requirements

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@zserved.com

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality and security
• Analytics Cookies: Help us understand usage patterns and improve performance
• Preference Cookies: Remember your settings and customization choices

8.2 Google Analytics with Enhanced Privacy

We use Google Analytics served through our own domain (first-party analytics) to analyze website usage while maintaining enhanced privacy controls. This implementation:

• Anonymizes IP addresses to protect user identity
• Respects "Do Not Track" browser settings
• Uses first-party cookies from our domain rather than Google's
• Disables advertising features and cross-site tracking
• Provides enhanced data control through our domain infrastructure

You can control cookie preferences through your browser settings, though some features may be limited. Analytics data helps us improve platform performance and user experience while maintaining strict privacy standards.

9. International Data Transfers

Your information may be processed in the United States and other countries where we operate. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions when transferring data internationally.

10. Children's Privacy

Our platform is designed for business and professional use. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

13. Legal Framework

This Privacy Policy is governed by the laws of the State of Michigan and applicable federal laws. We comply with relevant privacy regulations including:

• General Data Protection Regulation (GDPR) for EU users
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable state and federal privacy laws