Security & Data Protection
Enterprise-grade security for legal professionals
Security Overview
Zserved implements comprehensive security measures designed specifically for legal professionals who handle sensitive, confidential, and privileged information. Our security framework combines technical safeguards, administrative controls, and physical protections to ensure your legal data remains secure.
Data Encryption
Encryption at Rest
- AES-256 encryption for all stored data
- Encrypted database storage
- Secure key management with HSM
- Encrypted file storage in R2
Encryption in Transit
- TLS 1.3 for all communications
- End-to-end encryption for file uploads
- Perfect Forward Secrecy
- Certificate pinning
Access Controls & Authentication
Multi-Factor Authentication
All user accounts require multi-factor authentication using industry-standard protocols:
Supported Methods
- • TOTP Authenticator Apps
- • SMS/Voice (backup only)
- • Hardware Security Keys (FIDO2)
- • Biometric Authentication
Security Features
- • Account lockout protection
- • Suspicious activity detection
- • Session management
- • Device fingerprinting
Role-Based Access Control
Granular permissions ensure users only access information necessary for their role:
Attorney Roles
- • Partner
- • Associate
- • Paralegal
- • Legal Assistant
Process Server Roles
- • Server Manager
- • Process Server
- • Field Agent
- • Contractor
Administrative Roles
- • System Admin
- • IT Manager
- • Compliance Officer
- • Audit User
Compliance & Standards
Industry Certifications
SOC 2 Type II
Independently audited for security, availability, and confidentiality controls.
ISO 27001
Information security management system certification in progress.
ABA Ethics Compliance
Designed to meet American Bar Association technology ethics requirements.
Privacy Regulations
GDPR Compliance
Full compliance with EU General Data Protection Regulation including data subject rights.
CCPA/CPRA Compliance
California Consumer Privacy Act compliance with enhanced data rights.
COPPA Protection
Children's Online Privacy Protection Act compliance with age verification.
Infrastructure Security
Cloudflare Security
- DDoS Protection
Automatic mitigation of distributed denial-of-service attacks
- Web Application Firewall
Advanced threat detection and blocking
- Rate Limiting
Protection against abuse and automated attacks
Application Security
- Secure Development
OWASP Top 10 protection and secure coding practices
- Vulnerability Scanning
Regular automated and manual security assessments
- Code Integrity
Signed deployments and runtime protection
Incident Response & Monitoring
24/7 Monitoring
Continuous monitoring of security events and automated threat response.
All system activities logged and retained for compliance and forensics.
Incident Response
Critical security incidents acknowledged within 1 hour, 24/7.
Data breach notifications within 72 hours as required by GDPR.
Security Contact
Report Security Issues
If you discover a security vulnerability, please report it responsibly:
Security Team: security@zserved.com
PGP Key: Available upon request
Response Time: Within 24 hours
Bug Bounty: Coordinated disclosure program
Compliance Inquiries
For compliance documentation and security questionnaires:
Compliance Team: compliance@zserved.com
Available Documents: SOC 2 reports, security policies
Response Time: Within 5 business days
NDA: Required for detailed documentation